Terms of Service

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing or using the CNA Training Institute website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Course Enrollment

Eligibility

To enroll in our CNA certification program, you must:

  • Be at least 18 years of age
  • Have a valid government-issued ID
  • Pass a criminal background check
  • Meet health requirements for clinical training

Payment

Course fees must be paid in full before the start of class unless a payment plan has been arranged. All payments are processed securely through Stripe.

3. Refund Policy

ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED ON ANY PURCHASED PRODUCTS OR SERVICES.

By making a payment to CNA Training Institute, you acknowledge and agree that all fees are non-refundable. This includes course fees, registration fees, exam fees, materials, and any other charges.

4. Attendance Policy

Students must maintain a minimum 90% attendance rate to be eligible for certification. Missed clinical hours must be made up before certification can be issued.

5. Code of Conduct

Students are expected to:

  • Treat instructors, staff, and fellow students with respect
  • Arrive on time and prepared for class
  • Follow all safety protocols during clinical training
  • Maintain patient confidentiality at all times
  • Dress professionally as required by the program

6. Certification

Successful completion of our program prepares you for the Texas CNA certification exam. CNA Training Institute is approved by the Texas Department of Aging and Disability Services (DADS). Certification is contingent upon:

  • Successful completion of all coursework
  • Meeting attendance requirements
  • Passing the state certification exam
  • Background check clearance

7. Intellectual Property

All course materials, including but not limited to textbooks, presentations, and handouts, are the property of CNA Training Institute and may not be reproduced or distributed without written permission.

8. Limitation of Liability

CNA Training Institute is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the course.

9. Dispute Resolution

Any disputes arising from these terms shall be resolved through mediation in Harris County, Texas, before pursuing other legal remedies.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

For questions about these Terms of Service, please contact us:

  • Phone:
  • Email:
  • Address: